Downloading Wideos


To download a wideo, you'll need a paid plan. Find the wideo you want and click "share," then select the "download" tab and follow the steps there.

You can check your wideo's status at any time from the activity page and download from there when it's ready. When your wideo is ready, we'll send a direct link via email so you can download it instantly (in MP4 format) to your computer.


Have more questions? Submit a request


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    There is a download issue. Over 12-hour period Wideos are not downloading and there is a download error (fail) on every attempt. This issue has been consistent. Please fix!

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    Hi there!

    So sorry about this issue!

    We're working on fixing the download issue right now. We had to reset the encoders, which should be working on processing the downloads that you had requested previously.

    Really sorry for the inconvenience and thanks so much for your patience while this issue is being resolved!

    Please let me know if I can help out with anything else in the meantime by writing - thank you!

    All my best,

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    I'm having this problem too, and need the video in the next 2 hours – this is incredibly inconvenient. Could you please resolve this issue ASAP.

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    Hi Mishka,

    Thanks for letting us know about this! I just sent the video file to your email. If you have any other questions, please respond to that message for a faster turn-around. Thanks! :)

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    Hi, Im having this issue as well. Is there a fast way to get this fixed?

    Edited by ruyi
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    We are having issues downloading our video. What is the status on this?

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    I want to download a single video which I prepared now. Can I do this by giving single time payment rather than going for monthly/annual plan. Please let me know