download stops at 2%

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Kiemann.sophia

• 20 de noviembre de 2016 19:48

I wanted to download my video but it stopped at 2% and it won't continue. Does anyone know how to solve this problem?

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  Telma.s.jdi

  • 21 de noviembre de 2016 11:24

  I wanted to download my video but it stopped at 2% and it won't continue. Does anyone know how to solve this problem? perfil https://wideo.co/en/profile/1818189/Telma.s.jdi telma.s.jdi@gmail.com

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  Emily

  • 21 de noviembre de 2016 19:15

  Hi there!

  Thanks for the message!

  We had a small issue with the encoders over the weekend that affected the wait time for downloads. The issue has since been fixed, meaning everything should be back to normal soon!

  Please write me at smile@wideo.co if you have not yet received your download and would like me to check on its progress.

  Thanks and apologies for the inconvenience!

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