I cannot download my Wideo. When it starts, I get a message "Bad Gateway" with a number. It appears to be continuing the Download, butt hen it says "something went wrong, contact support"

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cainlw3

• April 27, 2017 01:36

I cannot download my Wideo. When it starts, I get a message "Bad Gateway" with a number. It appears to be continuing the Download, butt hen it says "something went wrong, contact support"I cannot Download.  It does this on different computers at different locations.

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  Robbie

  • April 28, 2017 17:57

  Hi there!
  
  

  Sorry about this issue! 

   

  We made some upgrades to our platform the other day that briefly affected the downloads. This has been fixed. Everything should be working normally again.

   

  If you have any questions or concerns please contact me at support@wideo.zendesk.com

   

  All my best,

  Robbie

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