Can't edit my videos now

Comments

2 comments

  • AGUSTAIN

    Hi Amanda, sorry for the inconvenience.
    It could be a temporal connection problem. Please retry now, everything is up and running.
    Have a nice day!

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  • Robbie

    Hi Amanda!

    Yes, like Agus said, it looks like an issue that affected your profile momentarily. I just checked and confirmed that the editor is working properly on your profile now.

    If this ever happens again in the future, keep in mind that your browser can sometimes affect our platform's display. In those cases please try to access our platform from a private/incognito window or a different browser. Wideo stores a lot of information via cookies, and this sometimes helps reset it.

    Hope that helps, Amanda! Feel free to get in touch with me at smile@wideo.co if you have any other questions!

    Have a nice day!

    All my best,
    Robbie

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