Waiting for a Link

On all video creation platforms, exporting a file includes an encoding or rendering process. During this process, all the elements that were used to make the video -- like animation, music, text, etc. -- are combined into a version that can be played on any computer or device.

Usually, a one-minute wideo will take about 30 minutes to encode. If a wideo is longer or more complex, it will take more time. The encoding process also varies based on how many wideos have been requested before yours; there may be a slight delay if many users request a wideo at the same time.

You can check your wideo's status at any time from the activity page. If your wideo is taking longer than usual please contact our support.

You can upgrade to an Agency plan to enjoy priority downloads and receive your wideos much faster than the rest of users.

 

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