Downloading Wideos

 

To download a wideo, you'll need a paid plan. Find the wideo you want and click "share," then select the "download" tab and follow the steps there.

You can check your wideo's status at any time from the activity page and download from there when it's ready. When your wideo is ready, we'll send a direct link via email so you can download it instantly (in MP4 format) to your computer.

 

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Comments

  • Avatar
    kimberlyscamman

    There is a download issue. Over 12-hour period Wideos are not downloading and there is a download error (fail) on every attempt. This issue has been consistent. Please fix!

  • Avatar
    Robbie

    Hi there!

    So sorry about this issue!

    We're working on fixing the download issue right now. We had to reset the encoders, which should be working on processing the downloads that you had requested previously.

    Really sorry for the inconvenience and thanks so much for your patience while this issue is being resolved!

    Please let me know if I can help out with anything else in the meantime by writing smile@wideo.co - thank you!

    All my best,
    Robbie

  • Avatar
    mishka.grobler

    I'm having this problem too, and need the video in the next 2 hours – this is incredibly inconvenient. Could you please resolve this issue ASAP.

  • Avatar
    Robbie

    Hi Mishka,

    Thanks for letting us know about this! I just sent the video file to your email. If you have any other questions, please respond to that message for a faster turn-around. Thanks! :)

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